Mark Mortensen

Principal Analyst

Contact: mmortensen@acgcc.com
Office: 1.603.759.3507

Experience: 40+ years in in the telecom industry

Dr. Mark Mortensen, principal analyst for Communications Software and Domain Control and Orchestration services, works with Communications Service Providers and the vendors that provide them with software products and services. He works with OSS, BSS, and network software vendors on their markets and messaging strategies with a focus on transition to cloud-native infrastructure and providing extreme automation with AI technologies. He also works with CSPs on their plans for digitalization of their operations and networks and financial institutions considering M&A activities in the communications software market.

Dr. Mortensen’s goal for over 40 years has been to help clients identify and exploit their unique market and technical assets to position themselves in the market to their maximum business benefit for the near and long terms.

Mark has a technical background specifying, product managing and marketing a wide range of communications software as well as extensive market positioning and competitive response experience from his technical work at Bell Labs, CMO positions at several software vendors, and as a well-known telecoms software industry analyst.

He applies his knowledge to messaging and competitive positioning, communications, technology and market strategy via workshops, presentations, white papers and articles across a wide array of topics including digital transformation, digital experience, transition to cloud native architecture, and automation of virtualized and physical networks.

Mark holds a MPhil and PhD in Physics from Yale University and a B.S. in physics from UMass Lowell. 

 

You might like some of the posts submitted by Mark Mortensen:

BLOG

May 17, 2020

Communications Service Providers (CSPs) want to digitize their networks, their operations, their customer interactions, their entire business to revolutionize their cost basis, increase customer satisfaction, and grow revenue. ...

BLOG

March 28, 2020

Domain Control and Orchestration is an emerging new software category, driven by the need to implement the automated hybrid physical and virtual networks of the future The operating environment for communications service providers (CSPs) is changing in profound ways. It’s important for CSPs to ...

BLOG

Jan. 28, 2020

This blog, written after Oracle OpenWorld 2019, held in September 2019 in San Francisco, outlines some of the Oracle announcements as well as key learnings and trends in the CommSoft markets. It also provides snippets of my current view of future trends in important areas of evolution of the technol ...

BLOG

Jan. 28, 2020

This blog, written after Oracle’s Modern CX event (#ModernCX) in Las Vegas in March, outlines some of my key take-aways about the Oracle CX Suite capabilities and directions for communications service providers. Oracle CX Suite Overview Oracle CX provides functionality supporting ...

BLOG

Jan. 28, 2020

This BLOG, written after Mobile World Congress, held in February 2019 in Barcelona, outlines some of the key learnings and trends in the Commsoft markets and provides snippets of my current view of future trends in important areas of evolution of the technologies and markets of Communications Serv ...

BLOG

Jan. 28, 2020

Artificial Intelligence (AI) software is being implemented in all industry verticals as they move to digitally transform their businesses. ...